Each day we must make a multitude of decisions to solve problems, handle crises, and take advantage of opportunities. In this problem solving and decision-making course, you will examine the influences on decisions, apply ethics to decision making and learn to apply various techniques and processes for individual and group decision making. As you explore workplace problem solving you will learn to recognize barriers to effective decision making and actions that support effective decisions.
This change management course will equip you with techniques that will enable successful change. This change can be instigated from within the organisation or imposed by external factors. Either way, change management needs to win over the hearts and minds of team members to enable success. This, in turn, requires the change leader to understand the motivational triggers for each team member and to be flexible and creative in satisfying these motivations so that a positive outcome is achieved for all parties.
Ongoing change is an essential component of business in order to remain competitive. Indeed one of the attributes of a successful leader today is the capability to lead teams through change processes in order to deliver stronger business outcomes. However the pathway for successfully implementing change amongst a team of people is not so well understood.
Intended Audience
This change management course is suitable for all managers, team leaders, supervisors and individuals responsible for ensuring change is implemented successfully.
Our ‘Diversity & Cultural Awareness’ course is designed to support anyone working in a culturally diverse environment who requires a more in-depth understanding of how to work and communicate across cultural lines.
Training is aimed at employees interacting with people from different countries at home or abroad on a regular basis. The aim of the course is to raise awareness of culture and diversity and provide culture general frameworks and tools on approaches to, tactics in and etiquette surrounding working and communicating across cultures.
This one-day Conflict Management Course has a mixture of theory and practical exercises designed to help you create more effective outcomes.
This course helps you understand that the solution lies with you, not them. Changing what you do, what you say and how you say it, you will create changes in the other person. Even if you don’t always get what you want, you will be driving what happens between the two of you, not them.
Improving your skills in time management requires understanding how competing demands can fracture your attention and undermine your productivity. Equally important is learning to manage priorities and follow through with a personal system for time management. Upon completion of this one day training seminar you will leave well-equipped with a tool kit of templates and proven strategies for effectively managing your time.
When executed properly, business writing increases the professional image of you and your company, reduces workload, and enhances customer service skills. In this course you will learn: how to reduce writing time; proper sentence structure; the benefit of plain language; the “You” attitude of business letters and memos; and effective report writing.
In any business environment we are regularly called upon to make presentations. Anytime you present a product to a customer, or an idea to a co-worker or your boss, you are making a presentation. On some occasions you may be asked to make a more formal presentation in front of a group. Whenever you make a presentation it reflects upon you as a professional. This course provides you with the tools you need to ensure your presentations are effective. You will have an opportunity to plan, prepare for and make a presentation in front of a group.
Learn how assertive behaviour can positively impact your personal effectiveness, communications and relationships with others. In this assertiveness training you will recognize that by behaving assertively, you will gain more self confidence and self respect, develop personal power, cultivate and maintain cooperation and respect of others, and minimize unhealthy conflict. Learn to apply assertive approaches in various situations, including: giving and receiving feedback, managing conflict, providing information to others, responding to questions, and saying “no” without feeling guilty. Mastering these and other assertiveness strategies will result in effective communications and relationships in both your personal and business life.
